My swap is not moving: five checks before you worry
Take a breath and go through this list. A stalled swap is almost always waiting on something simple.
Watching a swap that will not move is stressful. But the cause is almost always simple and easy to spot if you know where to look. Go through these points in order.
1. Did the deposit leave your wallet?
Open your wallet history and find the transaction. If it still shows as pending there, the network has not included it yet. On Bitcoin this can happen if you set a low fee. Some wallets let you speed it up.
2. Is it confirmed in the explorer?
Look up the transaction hash in a block explorer for that coin. If it has zero confirmations, it is still waiting on the network, not on us.
3. Did you send the right amount on the right network?
Compare the amount and network with what your swap page says. A different amount can trigger a new quote or a refund. A deposit on the wrong network needs manual help.
4. Did the coin need a memo?
XRP, XLM, ATOM and some TON deposits require a memo or tag. If you left it out, read what the memo and destination tag are.
5. Is it held?
If your swap page says it is held, the deposit is going through a compliance review. Here is why swaps get held.
Still not moving?
Write to us from the contact page or in our Telegram bot with your swap ID. Never share your seed phrase with anyone, including someone who claims to be from Swapea. We will take care of the rest.
Questions
How do I find my swap again?
Open your private swap link or use tracking with your swap ID. If you followed it from our Telegram bot, you have it there too.
How quickly does Swapea support reply?
A person reads every message and stays with you until the swap is resolved.
